Privacy Policy

Digital Waves IT Solutions ("DW-IT", "we", "our", or "us") is committed to protecting your privacy and handling personal data responsibly in accordance with the Oman Personal Data Protection Law (PDPL) and applicable regulations.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website or interact with us.

1. Information We Collect

We may collect personal data including, but not limited to:

• Full name
• Email address
• Phone number
• Company name and job title
• Information submitted through contact or inquiry forms
• Technical information such as IP address, browser type, device information, and website usage data

We only collect personal data that is necessary for legitimate business and communication purposes.

2. Purpose of Data Collection

In accordance with the Oman PDPL, we collect and process personal data for clear and lawful purposes, including:

• Responding to inquiries and requests
• Providing information about our services and solutions
• Improving our website and user experience
• Communicating business-related updates when relevant
• Fulfilling legal, regulatory, and contractual obligations

3. Legal Basis for Processing (PDPL Compliance)

We process personal data in compliance with the Oman PDPL based on one or more of the following legal grounds:

• The data subject’s consent
• Performance of contractual or pre-contractual obligations
• Compliance with legal or regulatory requirements
• Legitimate business interests, where such interests do not override the rights of the data subject

4. Data Sharing and Disclosure

DW-IT does not sell, rent, or trade personal data.

Personal data may be shared only:

• With trusted service providers who support our operations (subject to confidentiality obligations)
• With regulatory or governmental authorities when required by law
• To protect our legal rights or comply with legal processes

5. Data Security

We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, loss or misuse, alteration or disclosure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality and analyze website usage. You may manage or disable cookies through your browser settings.

7. Data Retention

Personal data is retained only for the period necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law or regulation.

8. Your Rights Under the Oman PDPL

In accordance with the Oman Personal Data Protection Law, you have the right to:

• Request access to your personal data
• Request correction or updating of inaccurate data
• Request the deletion of your personal data where legally applicable
• Withdraw consent for data processing (where consent is the legal basis)
• Object to or restrict certain data processing activities

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Updated versions will be published on this page with the revised date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle data, please contact us at:

Email: info@dw-its.com
Address: Muscat, Oman