Know the product. Run it with confidence.
Practical ManageEngine training for IT teams and administrators, covering configuration, daily administration, troubleshooting, reporting, and key product functions based on your deployed environment.
Effective training starts with the environment your team actually manages.
We structure each session around the ManageEngine product, your current setup, administrator responsibilities, and the day-to-day tasks your team needs to handle with confidence.
- 01Product understanding
- 02Hands-on administration
- 03Practical troubleshooting
Training built around real administration, configuration, and operational scenarios.
Four connected training capabilities
From assessing training needs to hands-on practice and knowledge transfer, each program is structured around the ManageEngine product, your environment, and the responsibilities of your IT team.
Training needs and environment review
Review the deployed product, current setup, administrator responsibilities, skill levels, and the areas your team needs to strengthen.
- Environment
- Environment
- Training scope
Product administration and configuration
Build practical knowledge of product architecture, administration, configuration, roles, permissions, policies, workflows, alerts, and reporting.
- Administration
- Configuration
- Product functions
Hands-on exercises and troubleshooting
Work through practical administration tasks, configuration scenarios, common technical issues, logs, and troubleshooting exercises.
- Hands-on exercises
- Troubleshooting
- Real scenarios
Knowledge transfer and operational readiness
Reinforce key administration procedures, address environment-specific questions, and prepare your team to manage the product confidently after training.
- Knowledge transfer
- Best practices
- Operational readiness
What a typical ManageEngine training engagement looks like
Training is structured around the selected ManageEngine product, your environment, and the level of knowledge your team needs to build.
- STAGE 01
Scope and preparation
Confirm the product, participant roles, current skill level, environment, training objectives, and topics to be covered.
Together - STAGE 2
Product learning
Cover product architecture, administration, configuration, roles, workflows, reporting, and key operational functions.
DWITS / ManageEngine leads - STAGE 3
Hands-on practice
Work through practical exercises, administration tasks, configuration scenarios, common issues, and troubleshooting activities.
Trainer leads - STAGE 4
Knowledge validation and close
Review key topics, address environment-specific questions, validate participant understanding, and complete the training handover.
Together
Choose the training level that fits your team
Not every team needs the same depth of training. Start with essential administration, a complete product training program, or a focused advanced workshop based on your team’s responsibilities and experience.
Administrator essentials
A focused introduction for administrators who need to understand the product, core configuration, navigation, and daily operational tasks.
- ✓ Product overview and architecture
- ✓ Core administration and configuration
- ✓ Daily operational tasks
Complete product training
Structured product training covering administration, configuration, workflows, reporting, troubleshooting, and hands-on exercises relevant to your environment.
- ✓ Administration and configuration
- ✓ Hands-on exercises
- ✓ Troubleshooting and reporting
Advanced and troubleshooting workshop
Focused training for experienced administrators who need deeper knowledge of advanced configuration, recurring issues, logs, upgrades, and troubleshooting scenarios.
- ✓ Advanced configuration
- ✓ Logs and troubleshooting
- ✓ Integration and validation
Training across the ManageEngine portfolio
Explore the key ManageEngine solution areas we provide training for, with sessions focused on administration, configuration, daily operations, reporting, and troubleshooting.
01IT service management
Training on service desk administration, ticket workflows, service catalogues, SLAs, assets, CMDB, change management, self-service, and reporting.
- ServiceDesk Plus
- ServiceDesk Plus
- Analytics Plus
02Endpoint management and security
Training on endpoint administration, device discovery, policies, patch management, software deployment, remote management, security controls, and compliance.
- Endpoint Central
- Patch Manager Plus
- Vulnerability Manager Plus
03Identity, SIEM and privileged access
Training on identity administration, access workflows, auditing, log management, security monitoring, privileged accounts, and operational troubleshooting.
- AD360
- Log360
- PAM360
04IT operations and observability
Training on infrastructure monitoring, device discovery, thresholds, alerts, dashboards, application monitoring, network traffic, and performance analysis.
- OpManager
- Applications Manager
- NetFlow Analyzer
Need a specific answer? Talk to our training team.
Need a specific answer? Talk to our training team.
Training is delivered by technical specialists from Digital Waves IT Solutions and trainers from ManageEngine, depending on the product, training scope, and level of technical depth required.
Can the training be aligned with our existing ManageEngine environment?
Yes. Sessions can be structured around your deployed product, current configuration, administrator responsibilities, and the operational scenarios your team handles.
Is the training hands-on or mainly theoretical?
The training combines product knowledge with practical administration, configuration, reporting, and troubleshooting exercises so participants can apply what they learn.
Can training be provided for different skill levels?
Yes. Training can be adapted for new administrators, experienced technical teams, or advanced users, with the depth and topics adjusted to suit participant experience.
Build Capability And Operate With Confidence.
Tell us which ManageEngine products your team uses and the skills they need to strengthen. Digital Waves will define the right training scope, practical sessions and knowledge transfer for your environment.
DISCUSS YOUR TRAINING REQUIREMENTS ↗